Understanding Customer Services Essay - 4375 Words

Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial |Greggs |Their products are bakery related like pastries, bread, cookies and| |organisation | |other related†¦show more content†¦Mostly funded through fundraising and donations. | | | | | | | | | | | | | 2. Complete the table below by describing the differences in customer service between commercial, public and third sector organisations. You should outline how customer service is carried out in these types of organisation and highlight the differences in customer service across these organisations. |Organisation type |Description of customer service and | | |the differences between organisations | |Commercial |Providing good quality customer service will make the organisation successful and able to keep their | |organisation |customers and will increase the profits. The difference from the other two sectors is that customers are |Show MoreRelatedUnderstanding The Structure Of Customer Service Essay2371 Words   |  10 Pagesthe structure of customer service 3.1: Explain the features of different customer service models and customer service standards Customer service models and customer service standards both have different features. The customer service models can either increase customer satisfaction or decrease customer complaints. 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